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Our Policy



RETURN POLICY

When you order Bella Star Jewelry, please keep in mind that each piece is made to order and is carefully handcrafted in our studio for you.

 

 

We have the one-of-a-kind jewelry pieces in stock. We put a lot of time and care into each piece, so all we ask is that you think twice before you decide to order a piece that you may return. Bella Star wants you to be happy, so if you are dissatisfied with your jewelry, you may return it within 3 days of receiving order for a full refund and within 7 days for an exchange. Please feel free to contact us if you have any concerns.

 

 

All returned items must be shipped to us in the original packaging with all labels affixed. We will credit you for the amount of the item minus the shipping charges. Please email Shoushana at info@bellastarjewelry.com with a brief explanation for your return to obtain approval. A street address is required for all shipments. By law, pierced earrings are not returnable. Items must not be worn, must be in the original package and tags must be attached. Please note if you return without following our guidelines, your credit or exchange may be refused.

 

 

Forms of payment: We accept Paypal. We handle repairs, so please contact us for further instructions.

 

INTERNATIONAL ORDERS

We are not accepting international orders at this time.

 

TAXES

We are required by law to collect sales tax on orders billed or shipped to the state of California (8.75%).

 

DELIVERY TIME

Given the handcrafted nature of Bella Star Jewelry, delivery time will vary from one to two weeks depending on the type of piece you order. Everything is custom and made to order. Shipping is through the USPS and is $5.95 including delivery confirmation and insurance. You will receive a confirmation email with an estimated delivery date. Orders may be expedited for an additional charge. Please email Shoushana at info@bellastarjewelry.com if you need overnight shipping.

 

ORDER STATUS

We will email you the status of your order.

 

SPECIAL SIZE REQUESTS

Please contact us if you need a special size in a particular piece. In most instances we will be able to accommodate you. A minimal charge may apply to add length to an item.

 

GIFT WRAP AND NOTE CARDS

Each piece of jewelry comes in an organza gift bag and a jewelry box. Silver polishing cloths can be purchased for an additional fee.

 

 

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